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The 2021 ATD-Central Indiana Chapter Learning Summit

Friday, November 19, 2021

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Adapting to the Unprecedented: Eli Lilly and COVID-19


Eli Lilly’s “Design Hub” for Patient Experience & Design Innovations has been on the frontlines in the fight against COVID-19. Due tothe global pandemic, the Design Hub was challenged with both responding to the growing need for COVID-19 mitigation and developing clinical trials and studies for other life-saving drugs—creating training modules and virtual instructor-led training with corresponding facilitator guides, Manual of Operations, and quick reference guides for users—all at a global level, at scale, and fully virtual. Additionally, the Design Hub needed to pivot instructor-led training to a virtual format, including designing virtual engagement sessions and adopting a new platform (ON24) to facilitate sessions that would ultimately build engagement and strong partnership between Lilly and sites.


In this presentation, Faithe Hamer from Lilly and Heather Holleran from TiER1 Performance will share insights for how the Design Hub team was able to pivot, adapt, and deliver during unprecedented times. They’ll share the story of how the Design Hub team “built the plane” of agile development practices AND have kept it flying using an iterative approach to improve the learning experience for users.

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