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Monthly Program | Change is in our DNA: How Organizational Development Influences Corporate Change

  • 19 Jul 2019
  • 7:30 AM - 9:30 AM
  • Ivy Tech, 2820 N. Meridian St., Indianapolis

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Change is in our DNA: How Organizational Development Influences Corporate Change

Facilitated by MeChelle Callen & Michelle Baker

Friday, July 19, 2019

When organizations embark on a massive change initiative, it is essential that Organizational/Talent Development teams have a seat at the table from the earliest stages to effectively engage employees throughout the process. In this session, participants will hear the story of how the Organizational Development team at FORUM Credit Union successfully navigated a multi-year core system upgrade, which impacted every facet of the business and changed the work of 99% of employees. This initiative resulted in the achievement of a significant industry award and set the stage for organizational change and learning initiatives in the future.

What will be discussed:

  • Challenges the organization AND the Organizational Development team were faced with when presented with this major project
  • The process in which the Organizational Development team identified those who would be affected by the system upgrade, how their roles and work would change, and how the team developed and implemented a learning strategy - a proven approach to change management, training and communication.
  • How identifying a team of Subject Matter Experts (SMEs) and early-adopter "Super Users" was key to staff enablement at the department/role level, leveraging 70;20:10 methodology
  • The end result - how executing this strategy was a key factor in a successful system launch
  • Post-launch performance support measures and just-in-time learning resources
  • Lessons learned upon post-launch reflection


Meet MeChelle:

MeChelle Callen, VP of Organizational Development at FORUM Credit Union, and a Past-President of ATD-CIC, has nearly three decades of experience in talent development with experience in healthcare, real estate, not-for-profits, and financial services. MeChelle has been instrumental in developing award-winning programs, recognized through the Training Magazine Top 125 (2016, 2017, 2019), including an Outstanding Training Initiative (2019), and a Brandon Hall Award for Excellence.

Meet Michelle:


Michelle Baker has been a champion of workplace learning for 20 years, helping organizations develop and implement meaningful talent development and onboarding initiatives. Michelle is the Manager of Talent Development at FORUM Credit Union, a Past-President of ATD-CIC, a National Advisor to Chapters with ATD's national organization, and the voice of the award-winning phase(two)learning blog, reaching thousands of HR and Talent Development professionals each month.  

Session Details:

7:30 - 8:00 a.m. Registration and Networking

8:00 - 9:30 a.m. Presentation

9:30 - 10:00 a.m. Open Networking

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