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May Monthly Program: Ensuring LX: Learner Experience Playbook

  • 20 May 2022
  • 7:30 AM - 9:30 AM
  • Ivy Tech Community College - Indianapolis Campus, Ivy Tech Culinary School Penthouse, 2820 N. Meridian Street, 46208


  • Current member of ATD-CIC
  • Not currently a member of ATD-CIC

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May 2022 Monthly Program

Ensuring LX: Learner Experience Playbook

Facilitated by Matt Donovan

Chief Learning & Innovation Officer, GP Strategies

Friday, May 20, 2022

7:30 AM:  Networking & Gathering

8:00 - 9:30 AM: Program & Q&A


Session Description

In this program, members are introduced to a Learner Experience Playbook. Like a Customer Experience Playbook, a Learner Experience Playbook provides a repeatable and scalable guide to creating consistent and brand aligned learner experiences.

How can this type of playbook help? It ensures alignment between company brand and L&D brand – while meeting the needs of a hybrid workforce. It allows L&D solutions to flex with continuous evolutions of work, worker, and work environments. And it integrates new technologies effectively without creating a negative learner experience.

Learner Experience Playbooks:

  • Provide clear vision for what good looks like from a learner experience in a hybrid work experience
  • Ensure consistency across learner journeys, from start to finish
  • Allow for the unique needs for each initiative
  • Empower designers to craft seamless, simple, and consistent learning experiences

A learner experience playbook can do just that, all while nurturing a culture that reinforces critical learner experience moments across a hybrid workforce.

The program will be live at Ivy Tech Community College.  This is an amazing opportunity to network in person with other members while providing input into the chapter’s vision.

Session Takeaways/Outcomes

As attendees to this program, members will:

  • Recognize the benefits of a Learner Experience Playbook
  • Identify key learning and organizational challenges the playbook will address
  • Identify critical elements of the playbook
  • Align the benefits of the playbook with perspectives of key organizational stakeholders
  • Apply select features of the learning experience playbooks to authentic opportunities.

About the presenter

Throughout his career, GP Strategies’ Chief Learning and Innovation Officer Matt Donovan has applied his decades of experience to support significant transformation initiatives for a wide range of Global Fortune 500 companies. A demonstrated thought leader, Donovan’s work is recognized across the industry. His articles are regularly published and presented at national and international conventions. He has a master’s degree in instructional systems technology from Indiana University. 



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