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Customer Support Excellence: More than checking the box

  • 20 Feb 2014
  • 8:00 AM - 9:30 AM
  • Harrison College - Downtown location 550 East Washington Street Administration Training Room - 2nd floor next to Library


  • CIASTD is proud to offer one educational program per month, January through October, from 8:00 a.m. to 9:30 a.m.

    CIASTD members pay $25/program and non-members pay $35/program. Registration fees are nonrefundable.
  • CIASTD is proud to offer one program per month, January through October, from 8:00 a.m. to 9:30 a.m.
    Registration fees are non-refundable.

    CIASTD non-members pay $35./program and members pay $25./program.

Registration is closed

Customer Support Excellence:  More than checking the box

Thursday, February 20th

8am to 9:30am

Registration: 7:30am – 8:00am

In this session, Jenni Smith, Cummins Customer Support Excellence Leader, and Jennifer Bertram from Bottom-Line Performance, will share how they have partnered over the past two years to create a Customer Support Excellence training curriculum and some targeted bridge messaging communications for all Cummins employees worldwide. They'll share how they used training to drive a customer-focused culture, and how they incorporated communication (including posters, webisodes, and blogs) to reinforce urgency and offer support for the organization's culture shift.  They will also provide practical tips and advice for working on multi-course curriculums and the lessons they've learned.

This is the perfect opportunity to learn from your peers and gain some insight into what other learning leaders are doing for their organization.  We hope you will join us as Jenni and Jennifer share their story.

$25 Members
$35 NonMembers


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